The Orthopedic Surgery Center of Arizona (TOSCA) maintains above a 98% patient satisfaction Quality rating. Our facility maintains this rating as a minimum standard by creating critical indicators to review related specifically to "customer" satisfaction. It is our intention as personnel assigned to the facility to provide the highest standards of care to our patients. We understand that we have internal "customers" such as physicians and employees, as well as external "customers", such as our patients and family members. Relationships with all of our "customers" is an important factor in achieving our success. We continuously strive to improve our performance through the identification and analysis of problems, development of improvement plans, and the evaluation and implementation of those plans. Regardless of whether you are the patient or the accompanying friend/family member, we appreciate your comments regarding your visit to our facility. We want to continuously improve our service and you can help us by completing a Patient Satisfaction Survey located in several different areas of the facility. Click here to fill out our online customer satisfaction survey!